Customer Service is a number one priority for the patient and the physician. In the event of an insurance payment dispute, our staff will work with you (the patient) and your insurance to resolve it quickly. If the claim requires an appeal or submission of additional information from the doctor’s office, our staff will submit the appeal on behalf of the patient. Any request(s) from a member’s insurance, for information from the member, must be resolved directly by the member/patient.
Collections is possibly the least favorite part of anyone’s job. It is our responsibility to notify a patient, or responsible party, when additional coinsurance, copayments, and/or deductibles are due after insurance has processed the claims. With the ever changing face of insurance, these balances can often be an unforeseen financial burden. Our staff will work with the patient/responsible party to set up a payment plan that will work within their budget.
